Returns and Refund Policy
Last updated: 2026-08-31
Because AliBestDeals does not sell products, all returns, refunds, and exchanges are handled under the individual seller's policy on AliExpress and under AliExpress Buyer Protection.
Key point: Return windows and conditions vary by seller and by country. Always read the returns section on the product page before you buy.
AliExpress Buyer Protection
Most AliExpress orders are covered by Buyer Protection, which generally allows a refund if:
- The item never arrives.
- The item does not match the description.
- The item arrives damaged or defective.
Common Return Windows
- Free returns: many sellers offer a free-return label within 15 days of delivery in participating countries.
- Standard disputes: you can usually open a dispute within 15 days after confirming receipt.
- Before receipt: the order protection period typically runs for 60 to 90 days from the shipment date, depending on the shipping method.
How to Return an Item
- Go to My Orders on AliExpress and select the order.
- Choose Returns Refunds and select a reason.
- Upload photos of the item as evidence where requested.
- Follow the seller's instructions for the return label and drop-off.
- Watch the dispute status and respond if AliExpress asks for more information.
Refund Timing
After a refund is approved, the money is usually returned to your original payment method within 3 to 20 business days, depending on your bank or payment provider.
Who to Contact
Contact the seller through the AliExpress order page first. If the seller does not respond, escalate the dispute to AliExpress. AliBestDeals cannot process refunds on your behalf, but we are happy to help you find the right place to raise the issue: Contact us.