How to Get a Refund on AliExpress in 2026

Updated: 2026-09-03 - AliBestDeals Editorial

What is AliExpress Buyer Protection?

AliExpress Buyer Protection is a guarantee that covers every order placed on the platform. If your item does not arrive within the protection period, arrives damaged, or does not match the product description, you are entitled to a full refund.

Key fact: The protection period runs from the day you place your order until 15 days after the delivery confirmation - or 30 to 90 days from the shipping date if the item never arrives, depending on the shipping method chosen.

Step-by-Step: How to Open a Dispute

Step 1 - Go to My Orders

Step 2 - Click "Open Dispute"

Next to your order, click the "Open Dispute" or "Returns/Refunds" button. This button appears once the protection window is active.

Step 3 - Choose a Reason

Select the most accurate reason: item not received, item not as described, damaged item, or wrong item sent. Be specific - vague reasons are harder to resolve.

Step 4 - Upload Evidence

Take clear photos or a short video of the issue. For damaged items, show the packaging and the product. For wrong items, show the label and what you actually received. Evidence dramatically increases your chance of a fast refund.

Step 5 - Submit and Wait

After submitting, the seller has 3-5 days to respond. If they offer a partial refund you do not accept, you can escalate the dispute to AliExpress within the dispute window.

Step 6 - Escalate if Needed

If the seller does not respond or you cannot agree, click "Escalate Dispute". AliExpress support will review your evidence and make a binding decision, usually within 7-15 days.

When You Can Get a Full Refund

Item never arrived: If tracking shows no delivery and the protection window has not expired, you qualify for a full refund.
Significantly not as described: Wrong color, size, material, or completely different product - all qualify.
Arrived damaged: Physical damage visible on arrival is covered with photo evidence.
Counterfeit item: Items falsely claiming to be branded products qualify for full refund under AliExpress policy.

How Long Does a Refund Take?

Once a refund is approved, the money returns to your original payment method. Typical timelines:

Credit/debit card: 3-20 business days depending on your bank
PayPal: 3-5 business days
AliExpress Wallet: instant or within 1 business day

Tips to Win Your Dispute Faster

Act within the protection window - do not wait until the last day
Provide multiple clear photos from different angles
Reference the original product description and photos in your dispute message
Stay polite but firm - emotional messages are less effective
Do not confirm receipt until you have fully checked the item

Frequently Asked Questions

What if I accidentally confirmed receipt?

You may still be able to open a dispute within 15 days of confirming receipt, but the options become more limited. Contact AliExpress support directly if the dispute button is no longer available.

Can I return an item I just changed my mind about?

Only if the seller offers a free returns policy, which is shown on the product page. Most sellers do not accept returns simply because you changed your mind unless there is a defect.

What happens if AliExpress rules in the seller's favour?

You can appeal the decision within 7 days by providing additional evidence. AliExpress support will review the case again with fresh eyes.

Does buyer protection apply to digital products?

Yes, but the process differs. For digital items, the dispute must be opened before delivery is confirmed and within 72 hours of receiving access.